Return Policy

Last Updated: July 9, 2026

This Return Policy explains what happens after you buy a Product from this store (the "Store," "we," "us," or "our"). It is part of, and incorporated into, our Terms of Sale. Capitalized terms not defined here have the meanings given in the Terms of Sale.

All Sales Are Final

Every purchase is final. We do not accept returns or exchanges, except in the limited circumstances described below.

Nearly all of our Products are made to order — printed, cut, sewn, embroidered, or otherwise produced specifically for you after you check out. Because a made-to-order item cannot be restocked or resold, we are unable to accept it back. Please order carefully and review all details — especially size, color, quantity, and design — before you submit payment.

You will not be able to return or exchange an item for, without limitation:

• change of mind or buyer's remorse;
• ordering the wrong size, color, style, or quantity;
• fit or comfort preferences;
• color, texture, or print-placement variation that falls within normal manufacturing tolerances;
• shipping or delivery delays caused by the carrier;
• packages that are undeliverable, refused, or unclaimed due to an incorrect address you provided; or
• items washed, worn, altered, or damaged after delivery.

The One Exception: Damaged, Defective, or Wrong Items

We stand behind the quality of what we make. We will replace, or where a replacement is not possible make right, any item that arrives:

• Damaged in transit;
• Defective due to a manufacturing fault (e.g., broken stitching, holes, peeling or cracked print out of the box);
• Misprinted or materially different from the design you approved; or
• Wrong — you received a different item, size, or color than what your order confirmation lists.

This exception covers genuine production and shipping faults only. It does not cover normal variation (see the Terms of Sale), general wear over time, or damage caused after delivery.

How to Submit a Claim

To be eligible, you must contact us within 30 days of the delivery date (or the estimated delivery date if the package never arrives), by tapping Help in the Orders tab, and include:

1. Your order number;
2. A clear description of the problem;
3. Photographs clearly showing the issue (for a misprint or defect, include a photo of the affected area; for a wrong item, include a photo of the item and any packing slip); and
4. For a damaged package, a photo of the outer packaging if available.

We may ask for additional information to verify the claim. We reserve the right to decline claims that do not meet the deadline or evidence requirements, or that we reasonably determine to be fraudulent or abusive. In most cases you will not be asked to ship the item back; if a return is required, we will provide instructions and cover reasonable return shipping for verified defects.

How Claims Are Resolved

If your claim is approved, we will, at our discretion and where possible in this order of preference:

1. Reprint and reship a replacement of the same item at no additional cost;
2. Issue Store Credit for the amount paid for the affected item; or
3. Issue a refund to your original payment method for the affected item.

Replacements are subject to the same production and shipping timelines as a new order. Shipping charges are refunded only where the entire order is defective or where required by law.

Order Cancellations

Because production begins soon after checkout, Orders generally cannot be cancelled or modified once production has started. If you need to cancel, contact us immediately. We can only honor a cancellation if the item has not yet entered production. See the Terms of Sale for details.

Lost or Stolen Packages

If tracking shows a package was delivered but you did not receive it, please check with your household, neighbors, and building or mail room, and contact the carrier. For packages lost in transit (never marked delivered), contact us within the claim window and we will work with our Fulfillment Partner and the carrier on a replacement. We are not responsible for packages marked delivered to the address you provided or for theft after delivery.

Address Errors and Undeliverable Packages

You are responsible for entering a complete, accurate shipping address. If a package is returned to us as undeliverable because of an address error or because it went unclaimed, we may reship it at your expense; the cost of the original items is non-refundable in these cases.

International Orders, Duties, and Customs

For orders shipped outside the United States, you are responsible for any customs duties, taxes, and import fees. Refusing a package or failing to pay import charges does not entitle you to a refund. Customs handling can delay delivery; such delays are not grounds for a claim.

Store Credit

Store Credit applied to an Order that is later refunded is generally returned as Store Credit, not cash. Store Credit has no cash value and is subject to the Terms of Sale.

Chargebacks

If you have a problem with an Order, please contact us first so we can make it right. Initiating a chargeback or payment dispute without first giving us a reasonable opportunity to resolve the issue may result in suspension of your account and store benefits, and we reserve the right to contest disputes we believe are unwarranted.

Your Statutory Rights

Nothing in this Return Policy or the Terms of Sale limits any consumer rights you have under applicable law that cannot be waived or excluded. Where mandatory local law grants you broader return, cancellation, or refund rights, those rights apply.

Changes to This Policy

We may update this Return Policy from time to time. The version in effect when you place an Order governs that Order. Material changes will be reflected by updating the "Last Updated" date above.

Contact

Need help with an order? Tap Help in the Orders tab, and include your order number so we can assist you quickly.